This Privacy Policy explains how Care Pro Skills Ltd collects, uses, stores and protects personal information when you visit our Website, create an Account, purchase or complete training courses, undertake assessments or use our other Services.
Care Pro Skills Ltd is a company registered in England and Wales under Company Number 16257544, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
We are committed to handling personal information responsibly and in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
In this Privacy Policy, the following terms shall have the following meanings:
"Account": means the personal information, login credentials and other relevant details used by a User to access online courses, learning materials, assessments, certificates and other Services through the Website.
"Content": means any text, graphics, images, audio, video, software, learning materials, assessments, documents or other information available through the Website.
"Cookie": means a small text file stored on a User's device when visiting the Website. Cookies may be used to support essential website functions, remember preferences, maintain security and, where applicable, analyse website usage. Further information is available in our Cookie Policy.
"Data" or "Personal Information": means information relating to an identified or identifiable individual, including information provided when registering an Account, purchasing courses, completing training, undertaking assessments or communicating with Care Pro Skills Ltd.
"Care Pro Skills Ltd": means Care Pro Skills Ltd, a company registered in England and Wales under Company Number 16257544, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
"Services": means the online courses, training programmes, assessments, learning materials, certificates and other training-related services provided by Care Pro Skills Ltd through the Website.
"System": means the online learning platform, Account management facilities, course delivery tools, communication features and other digital systems made available through the Website.
"User" or "Users": means any individual who visits or uses the Website, including learners, prospective learners, customers and representatives of organisations purchasing training.
"Website": means the Care Pro Skills Ltd online learning website at https://careproskills.learnworlds.com and any associated pages or subdomains operated by Care Pro Skills Ltd.
Care Pro Skills Ltd may collect and process the following personal information, depending on how you use our Website and training Services:
2.1 Personal identification information, such as your full name.
2.2 Contact information, including your email address, telephone number and billing address, where required.
2.3 Account registration information, including your username, login credentials and Account preferences.
2.4 Employment-related information, such as your job title, profession, employer or organisation, where provided for training or certification purposes.
2.5 Training and learning records, including course enrolments, learning progress, course completion dates and participation records.
2.6 Assessment information, including knowledge-check responses, assessment results, scores, attempts and practical competency records, where applicable.
2.7 Certification information, including your name, course title, completion date, certificate identification number and certificate expiry date, where applicable.
2.8 Purchase and transaction information, including courses purchased, payment status, transaction references and billing details. Payment card information may be processed by authorised payment service providers.
2.9 Technical information, including IP address, browser type, operating system, device information and website usage data, where collected through the Website or learning platform.
2.10 Communications and enquiries submitted through our Website, email or other available contact facilities.
2.11 Cookie information and related website preferences, as explained in our Cookie Policy.
2.12 Other information you choose to provide when contacting us, booking training or using our Services, where relevant and necessary.
- 3.1 Care Pro Skills Ltd collects and processes personal information only where there is a lawful basis under the UK General Data Protection Regulation (UK GDPR). Depending on the circumstances, this may include performing a contract, complying with a legal obligation, pursuing legitimate interests or obtaining consent where required.
3.2 We may use personal information for the following purposes:
3.2.1 Creating, managing and maintaining learner Accounts.
3.2.2 Providing access to online courses, training programmes, learning materials and assessments.
3.2.3 Recording learner progress, assessment results, course completion and certification.
3.2.4 Processing course purchases, payments, bookings and related transactions.
3.2.5 Communicating with learners and customers regarding courses, bookings, certificates and Account matters.
3.2.6 Providing customer support and responding to enquiries or complaints.
3.2.7 Maintaining training records and supporting quality assurance, audit and legitimate certification verification requirements.
3.2.8 Maintaining Website security, preventing misuse and improving the reliability of our Services.
3.2.9 Meeting applicable legal, regulatory, accounting and record-keeping obligations.
3.3 We may use information to improve our courses, training materials and Services, where permitted by applicable data protection law.
3.4 We may send information about new courses, training opportunities or promotional offers where you have consented or where otherwise permitted by law. You may unsubscribe from marketing communications at any time.
3.5 Personal information may be shared with appropriate service providers where necessary to deliver our Services. This may include our online learning platform provider, payment processors and other authorised service providers. We will take appropriate steps to protect personal information when it is shared.
3.6 We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including applicable legal, accounting, training and certification requirements. Different categories of information may be retained for different periods, as explained in our data retention arrangements.
3.7 We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
3.8 Further information about your data protection rights, how we share personal information and how to contact us is provided in the remaining sections of this Privacy Policy.
4.1 Care Pro Skills Ltd uses third-party service providers where necessary to operate our Website, deliver online training and manage our business activities. These may include learning management platforms such as LearnWorlds, payment processing providers, website hosting services, email communication systems and other relevant technology providers.
4.2 These service providers may process personal information where necessary to perform services on our behalf, such as managing learner Accounts, delivering courses, processing payments, maintaining assessment records, issuing certificates and providing technical support.
4.3 Where third parties process personal information on our behalf, Care Pro Skills Ltd will take appropriate steps to ensure that suitable data protection arrangements are in place, including contractual safeguards where required under the UK GDPR and Data Protection Act 2018.
4.4 Some third-party providers may process or store personal information outside the United Kingdom. Where international transfers of personal information take place, we will ensure that an appropriate legal transfer mechanism or other permitted safeguard is used, where required by applicable data protection law.
4.5 We will not sell learners' personal information to third parties. Personal information will only be shared where there is an appropriate lawful basis and where reasonably necessary for the purposes described in this Privacy Policy.
4.6 Our Website may contain links to external websites operated by other organisations. Care Pro Skills Ltd is not responsible for the privacy practices of those websites. Users should review the privacy policies of external websites before providing personal information.
- 5.1 Care Pro Skills Ltd may, from time to time, undergo changes to its business structure, ownership or operations. This may include a merger, acquisition, sale or transfer of all or part of the business. Where necessary and lawful, relevant personal information may be transferred to a new owner or organisation as part of such arrangements.
5.2 Any transfer of personal information will be carried out in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018. Appropriate measures will be taken to protect personal information and ensure that it is used only for lawful and specified purposes.
5.3 Where required by law, we will inform affected individuals about relevant changes, including any change to the organisation responsible for their personal information. Individuals will continue to have their applicable data protection rights, including the right to request access, correction or erasure of their personal information where those rights apply.
- 6.1 Care Pro Skills Ltd respects your rights regarding the collection, use and sharing of your personal information. Where applicable, you may request access to, correction of, restriction of, or deletion of your personal information in accordance with UK data protection law.
6.2 You may choose whether to receive optional marketing communications from Care Pro Skills Ltd. Where consent is required, we will seek your permission before sending such communications. You may withdraw your consent or unsubscribe at any time.
6.3 Certain personal information is necessary to create learner Accounts, provide access to courses, record assessment results, issue certificates and administer training Services. If you choose not to provide this information, we may be unable to provide some or all of the requested Services.
6.4 You may contact Care Pro Skills Ltd to ask questions about how your personal information is used or to exercise your applicable data protection rights.
Email: info@careproskills.co.uk
6.5 Requests relating to personal information will be considered and handled in accordance with applicable UK data protection legislation. Some information may need to be retained where required by law or where another lawful basis for retention applies.
- 7.1 You may browse certain areas of the Care Pro Skills Ltd Website without providing personal information. However, to register an Account, purchase courses, access learning materials, complete assessments or receive certificates, you may need to provide certain personal information necessary for those Services.
7.2 You can manage or restrict the use of cookies through your internet browser settings and, where available, the Website's cookie consent controls. Please note that disabling certain essential cookies may affect the functionality of the Website or your ability to access online courses.
For further information about the cookies used on our Website and your available choices, please refer to our Cookie Policy.
- 8.1 You may access your learner Account to view or update certain personal information, where this functionality is available. You are encouraged to keep your contact details and Account information accurate and up to date.
8.2 Under UK data protection law, you have the right to request access to the personal information that Care Pro Skills Ltd holds about you. This is known as a Subject Access Request (SAR).
8.3 Subject Access Requests are normally handled free of charge. A reasonable fee may only be charged in limited circumstances permitted by law, such as where a request is manifestly unfounded or excessive.
8.4 We will normally respond to a valid Subject Access Request within one calendar month. Where permitted by law, this period may be extended for complex requests, and we will inform you of any extension.
8.5 To request access to your personal information, please contact:
Care Pro Skills Ltd
Email: info@careproskills.co.uk
We may request reasonable information to verify your identity before disclosing personal information.
Care Pro Skills Ltd takes the security and protection of personal information seriously. We take appropriate technical and organisational measures to protect personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
We use third-party service providers, including LearnWorlds, to support the delivery and management of our online training Services. Where these providers process personal information on our behalf, we take appropriate steps to ensure suitable data protection arrangements are in place.
Access to personal information is restricted to authorised individuals who require it for legitimate business, training, administration or support purposes.
Although reasonable measures are taken to protect personal information, no internet-based system can be guaranteed to be completely secure. We will respond to suspected personal data breaches in accordance with applicable UK data protection requirements.
Care Pro Skills Ltd may update this Privacy Policy from time to time to reflect changes in our business operations, training Services, Website functionality, data protection practices or applicable legal requirements.
Any updates will be published on our Website, together with the date of the latest revision.
Where changes significantly affect how we collect, use or share personal information, we will take appropriate steps to inform affected individuals and obtain consent where required by law.
We encourage Users to review this Privacy Policy periodically to remain informed about how their personal information is handled.
Last updated: 8 October 2026
If you have any questions about this Privacy Policy, how your personal information is handled, or wish to exercise your data protection rights, please contact:
Care Pro Skills Ltd
Company Number: 16257544
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@careproskills.co.uk
We will review and respond to data protection enquiries in accordance with applicable UK data protection legislation.
If you are dissatisfied with how your personal information has been handled, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
ICO Website: https://ico.org.uk
