This agreement applies between you, the user of this website, and Care Pro Skills Ltd, the owner and operator of this website. By using this website, you agree to comply with and be bound by Clauses 1, 2, 4–11 and 15–25 of these Terms and Conditions. Clauses 3 and 12–14 apply where you purchase courses, training or other services from Care Pro Skills Ltd. If you do not agree with these Terms and Conditions, you should stop using the website.
Nothing on this website constitutes a contractual offer capable of acceptance. When you place an order for a course, training programme or other service, your order constitutes an offer to purchase that service. A contract is formed when Care Pro Skills Ltd sends you confirmation that your order has been accepted.
In this Agreement, the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Paid Content and/or any communication facilities available through the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored electronically that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that Care Pro Skills Ltd makes available through the Website, either now or in the future;
"Services": means the services available through this Website, including online courses, training programmes, learning materials, assessments, certificates and other training services provided by Care Pro Skills Ltd;
"Payment Information": means any information required for the purchase of Services through this Website, including relevant payment and billing information;
"Premises": means any premises from which Care Pro Skills Ltd provides its services, where applicable;
"System": means any online communications or learning infrastructure that Care Pro Skills Ltd makes available through the Website, either now or in the future. This may include course facilities, messaging, email, discussion areas, live communication facilities and other online learning tools;
"User" / "Users": means any person or organisation accessing or using the Website who is not an employee of Care Pro Skills Ltd acting in the course of their employment;
"Website": means the website that you are currently using (www.careproskills.co.uk) and any associated subdomains operated by Care Pro Skills Ltd, unless expressly excluded by their own terms and conditions; and
"We", "Us" or "Our": means Care Pro Skills Ltd, a company registered in England and Wales under Company Number 16257544, with its registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
Persons under the age of 18 may use this Website only with the supervision and permission of a parent, guardian or responsible adult. Where payment is required, Payment Information must be provided by, or with the permission of, an adult.
These Terms and Conditions also apply to organisations, employers and other business customers purchasing or arranging training, courses or other Services from Care Pro Skills Ltd.
- 4.1 Unless otherwise stated, all Content included on this Website, including but not limited to text, graphics, logos, icons, images, videos, course materials, presentations, learner resources, assessments, documents, certificates, page layouts and other training materials, is owned by or licensed to Care Pro Skills Ltd or the relevant third-party rights holder. Such Content is protected by applicable UK and international intellectual property laws.
- 4.2 You may access and use the Content for your own personal learning, training or legitimate business training purposes in accordance with these Terms and Conditions. You must not reproduce, copy, modify, distribute, sell, publish, share or otherwise reuse Content from the Website without the prior written permission of Care Pro Skills Ltd, except where permitted by law.
- 5.1 Certain Content, images, logos, trademarks, resources or other materials available through the Website may belong to third parties. All intellectual property rights in such materials remain the property of their respective owners.
- 5.2 Third-party materials must not be reproduced, copied, distributed, modified or otherwise reused except where permitted by the relevant rights holder or by applicable law.
Content may be used without prior written permission only where such use is permitted under applicable UK copyright law, including the relevant exceptions contained within the Copyright, Designs and Patents Act 1988.
This Website may contain links to third-party websites or external resources. Unless expressly stated otherwise, these websites are not owned or controlled by Care Pro Skills Ltd.
Care Pro Skills Ltd is not responsible for the content, availability, security or privacy practices of third-party websites. The inclusion of a link does not necessarily mean that Care Pro Skills Ltd endorses the website, organisation, products or services concerned.
Users access third-party websites at their own discretion and should review the applicable terms and privacy information provided by those websites.
You may link to the home page of this Website provided that the link is lawful, fair and does not damage or take unfair advantage of the reputation of Care Pro Skills Ltd.
You must not create a link that suggests any form of association, approval, accreditation, verification or endorsement by Care Pro Skills Ltd where none exists.
Links to specific course materials, restricted learner areas, assessments, downloadable resources or other protected Content must not be created or distributed without prior written permission from Care Pro Skills Ltd.
For permission or further information, please contact us at info@careproskills.co.uk.
- 9.1 Where the Website provides communication facilities, including messaging, discussion areas, forms, comments, email or other interactive features, Users must use these facilities appropriately and lawfully.
- 9.1.1 You must not use obscene, abusive, threatening, discriminatory or otherwise inappropriate language;
- 9.1.2 You must not submit Content that is unlawful, defamatory, harassing, offensive or otherwise inappropriate, including Content that discriminates on the grounds of age, disability, race, religion or belief, sex, sexual orientation or any other protected characteristic;
- 9.1.3 You must not submit Content that promotes, encourages or incites violence, hatred, harassment or unlawful activity;
- 9.1.4 Communications should normally be submitted in English to enable Care Pro Skills Ltd to respond effectively;
- 9.1.5 You must not identify yourself in a false or misleading manner or use an identity that breaches these Terms and Conditions or applicable law;
- 9.1.6 You must not impersonate another person or falsely claim to represent Care Pro Skills Ltd, its employees, trainers, representatives or any other organisation; and
- 9.1.7 You must not use the Website or its communication facilities to send unauthorised mass communications, spam, junk mail or other unsolicited messages.
- 9.2 Care Pro Skills Ltd reserves the right to review or monitor communications made through the Website or its communication facilities where reasonably necessary for the operation, security, safeguarding, quality assurance or administration of the Services.
9.3 Care Pro Skills Ltd may retain records of communications made through the Website where reasonably necessary for legitimate business, training, safeguarding, customer support, quality assurance or legal purposes. Any personal information will be handled in accordance with our Privacy Policy and applicable data protection law.
9.4 By submitting Content or information through the Website, you confirm that you have the right to submit it. Where necessary for providing the Services, you grant Care Pro Skills Ltd permission to use, store and process that Content in accordance with these Terms and Conditions and our Privacy Policy. This does not transfer ownership of your Content to Care Pro Skills Ltd.
- 10.1 To purchase or access certain courses, training materials, assessments, certificates or other Services through this Website, you may be required to create an Account. By creating or using an Account, you confirm that:
- 10.1.1 All information you provide must be accurate, complete and truthful;
- 10.1.2 You must have permission to provide any personal or Payment Information submitted through the Website; and
- 10.1.3 You must keep your Account information accurate and up to date.
- 10.2 You are responsible for keeping your Account login details, including your username and password, secure and confidential. You must not share your Account with another person or allow another person to access or complete courses, assessments or other learning activities using your Account. If you use a shared or public device, you should log out after use and avoid saving your login details in the browser.
- 10.3 If you believe that your Account has been accessed or used without your permission, you must contact Care Pro Skills Ltd as soon as possible at info@careproskills.co.uk. We may temporarily suspend or restrict access to the Account where reasonably necessary to protect the User, investigate suspected unauthorised activity or prevent further misuse.
- 10.4 You must use your Account in accordance with these Terms and Conditions. Care Pro Skills Ltd reserves the right to suspend or restrict an Account where there is reasonable evidence of misuse, fraudulent activity, unauthorised Account sharing, inappropriate conduct or a material breach of these Terms and Conditions.
- 11.1 You may request closure of your Account at any time. Care Pro Skills Ltd may suspend or terminate an Account where there is reasonable evidence of misuse, fraudulent activity, unauthorised Account sharing, inappropriate conduct, non-payment or a material breach of these Terms and Conditions. Where appropriate, we will notify you by email.
- 11.2 Where an Account is suspended or terminated, access to courses, learning materials, assessments and other Services may be restricted or withdrawn. Any outstanding orders, payments, refunds or other obligations will be handled in accordance with these Terms and Conditions and applicable consumer law.
- 12.1 Care Pro Skills Ltd aims to ensure that descriptions of courses, training programmes and other Services on the Website are accurate and up to date. Course content, delivery methods, learning materials or other features may occasionally be updated or changed where reasonably necessary to maintain quality, accuracy, compliance or relevance. Any material change affecting a purchased Service will be communicated where appropriate.
- 12.2 Where different course options, packages, plans or delivery methods are available, you are responsible for selecting the option that is appropriate for your requirements before completing your purchase.
- 12.3 Courses and other Services are subject to availability. Care Pro Skills Ltd may withdraw, replace, reschedule or update a Service where reasonably necessary. Where a material change affects a Service that you have already purchased, we will provide an appropriate remedy in accordance with these Terms and Conditions and applicable consumer law.
- 12.4 Prices displayed on the Website will be the prices applicable at the time an order is placed, unless an obvious pricing error has occurred. Care Pro Skills Ltd may change its prices, discounts or promotional offers from time to time. Any such change will not normally affect an order that has already been accepted.
- 12.5 If a price changes after you have placed an order but before the order has been processed, the price displayed and agreed at the time you placed the order will normally apply, except where there has been an obvious pricing or technical error.
- 13.1 When you place an order for a course, training programme or other Service through the Website, your order constitutes an offer to purchase that Service. A binding contract between you and Care Pro Skills Ltd is formed when we accept your order and send you an order confirmation by email or provide confirmation through the Website.
- 13.2 Where applicable, an order confirmation will be provided before or at the time the Services begin and will include relevant information about your purchase, such as the course or Service purchased, the price paid and any applicable access or delivery information.
- 13.2.1 Confirmation of the course, training programme or other Service purchased, including the main features of that Service;
- 13.2.2 The total price payable, including any applicable taxes or additional charges where relevant;
- 13.2.3 Relevant dates, times or delivery arrangements where the Service includes scheduled or face-to-face training; and
- 13.2.4 Where applicable, information and instructions required to access online courses, learning materials, assessments or other Services through the Website.
- 13.3 If Care Pro Skills Ltd does not accept your order, you will not normally be charged. Where payment has already been taken for an order that we do not accept, the amount paid will be refunded using the original payment method within 14 calendar days.
- 13.4 Payment for courses, training programmes and other Services will be taken using the payment method selected at checkout. The total amount payable will be displayed before you complete your purchase. Where a Service is offered on a subscription, instalment or recurring payment basis, the applicable payment arrangements will be clearly stated before purchase.
- 13.5 For online courses, access will normally be provided following successful payment and confirmation of your order. For face-to-face, live or scheduled training, the relevant date, time, location or joining arrangements will be provided separately or as part of your booking confirmation. Where we are unable to provide a purchased Service as agreed, we will contact you as soon as reasonably practicable and provide an appropriate alternative, rescheduling option or refund where applicable.
- 13.6 Care Pro Skills Ltd will provide its Services with reasonable care and skill and in accordance with applicable UK consumer law.
- 13.7 If you believe that you have received the wrong course, incorrect access or a Service that does not correspond with your order, please contact Care Pro Skills Ltd as soon as reasonably possible at info@careproskills.co.uk. We will investigate the matter and, where appropriate, correct the error or provide another suitable remedy.
- Additional terms may apply to particular courses, training programmes, packages or Services. Where additional terms apply, they will be made available to you before or during the purchase or booking process, as appropriate.
- 13.8 Care Pro Skills Ltd will provide reasonable support for enquiries relating to course access, Accounts, learning materials, assessments and certificates. Support enquiries should be sent to info@careproskills.co.uk. We aim to respond within a reasonable period but do not guarantee a specific response time.
We want customers to be satisfied with the courses, training and Services purchased from Care Pro Skills Ltd. If you have a question about an order or wish to request a cancellation, please contact us at info@careproskills.co.uk.
14.1 Consumer Cancellation Rights
If you are purchasing as a consumer, you may have a legal right to cancel your contract within 14 calendar days from the day the contract is entered into, subject to the exceptions explained below and applicable UK consumer law.
14.2 Online Courses and Digital Content
Where you purchase an online course or other digital content and request or agree to receive immediate access, you will be asked to expressly consent to the digital content being supplied during the 14-day cancellation period and to acknowledge that your statutory right to cancel will be lost once supply of the digital content begins.
Where the required consent and acknowledgement have been provided and access to the digital content has begun, you may no longer have the statutory right to cancel that digital-content purchase.
14.3 Services and Training
Where you request a Service, including scheduled or face-to-face training, to begin during the 14-day cancellation period, you may be asked to expressly request that the Service begins during that period.
If you subsequently cancel after the Service has started but before it has been fully performed, you may be required to pay an amount proportionate to the Services already provided, where permitted by applicable consumer law.
14.4 Cancellations by Care Pro Skills Ltd
If Care Pro Skills Ltd has to cancel a course or Service that you have purchased, we will offer an appropriate alternative, rescheduled date or refund, depending on the circumstances.
14.5 Statutory Rights
Nothing in these Terms and Conditions affects your statutory rights as a consumer.
Use of this Website is also governed by our Privacy Policy, which forms part of these Terms and Conditions. Our Privacy Policy can be viewed at www.careproskills.co.uk/privacy.
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- 16. How We Use Your Personal Information (Data Protection)
- 16.1 Care Pro Skills Ltd will collect, use, store and protect personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
- 16.2 We may process personal information where necessary to:
- - 16.2.1 create and manage your Account;
- - 16.2.2 provide courses, training, assessments, learning materials and certificates;
- - 16.2.3 process payments and administer purchases;
- - 16.2.4 communicate with you about your Account, courses, bookings or Services;
- - 16.2.5 provide customer and technical support;
- - 16.2.6 maintain appropriate training, assessment and certification records;
- - 16.2.7 maintain the security and proper operation of our Website and Services; and
- - 16.2.8 comply with applicable legal and regulatory obligations.
- 16.3 Where we send marketing communications, we will do so in accordance with applicable law. You may unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.
- 16.4 We may share personal information with trusted service providers where reasonably necessary to operate our Website, process payments, provide training Services or fulfil our legal obligations. Where required, appropriate data protection arrangements will be in place.
- 16.5 We will not sell your personal information. Further information about how Care Pro Skills Ltd collects, uses, stores and protects personal information, including your data protection rights, is provided in our Privacy Policy.
- 17.1 Care Pro Skills Ltd aims to ensure that the Website, online courses, training materials and other Services are accurate, relevant and maintained to an appropriate professional standard. However, we cannot guarantee that the Website will always be available, uninterrupted or free from technical errors.
- 17.2 Our training courses and learning materials are designed to support professional knowledge, skills and good practice within health and social care. They do not replace an individual's responsibility to follow applicable legislation, current professional guidance, employer policies, workplace procedures or the advice of appropriately qualified professionals.
- 17.3 Care Pro Skills Ltd does not guarantee that completing a course will result in employment, promotion, professional registration or any particular qualification or accreditation unless this is expressly stated in the relevant course description. Certificates will be issued in accordance with the published course completion and assessment requirements.
- 17.4 We take reasonable steps to maintain the security and functionality of our Website and learning platform. However, Users are responsible for maintaining appropriate security measures on their own devices, protecting their login credentials and using suitable internet security precautions.
- 17.5 Nothing in this section excludes or limits any rights or remedies that cannot lawfully be excluded or limited, including applicable consumer rights.
Care Pro Skills Ltd reserves the right to update or modify the Website, its Content and these Terms and Conditions where reasonably necessary to reflect changes in our Services, business operations, legal requirements or applicable guidance.
Any updated Terms and Conditions will be published on the Website and will normally apply from the date of publication. Where changes materially affect existing customers or purchased Services, we will provide appropriate notice where required.
Changes will not remove or reduce any contractual or statutory rights that customers already have. Orders accepted before the changes will remain subject to the terms agreed at the time of purchase, unless a change is required by law or otherwise lawfully agreed.
- 19.1 Care Pro Skills Ltd aims to provide a reliable and accessible online learning platform. However, we cannot guarantee that the Website, online courses or associated Services will always be available without interruption, technical errors or temporary maintenance. We may occasionally suspend access where reasonably necessary for maintenance, updates, security or technical improvements.
19.2 The availability of the Website may be affected by circumstances beyond our reasonable control, including internet connectivity problems, hosting provider disruptions, power failures, technical faults, cyber incidents or other external events. Where a significant disruption occurs, Care Pro Skills Ltd will take reasonable steps to restore access or arrange appropriate support.
19.3 Where a significant interruption prevents a customer from accessing a purchased course or Service, we will consider appropriate remedies, which may include extending course access, providing an alternative arrangement or issuing a refund where required by applicable law.
19.4 Nothing in this section excludes or limits any statutory rights or remedies available to customers under applicable UK law.
- 20.1 Care Pro Skills Ltd will provide its Website, online courses, training materials and other Services with reasonable care and skill. We will not be responsible for losses arising from circumstances beyond our reasonable control, except where liability cannot lawfully be excluded.
20.2 Nothing in these Terms and Conditions excludes or limits the liability of Care Pro Skills Ltd for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or restricted under applicable UK law.
20.3 Care Pro Skills Ltd is responsible for losses that are a foreseeable consequence of our breach of contract or failure to exercise reasonable care and skill, subject to applicable law. We are not responsible for losses that are not reasonably foreseeable, except where the law provides otherwise.
20.4 Where Services are purchased for business purposes, Care Pro Skills Ltd will not be liable for indirect or consequential business losses, including loss of profits, business opportunities or anticipated savings, to the extent permitted by law.
20.5 If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, that provision will be treated as separate from the remaining Terms. The validity and enforceability of the remaining provisions will not be affected.
20.6 Nothing in these Terms and Conditions affects the statutory rights of consumers under applicable UK law.
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
If there is any conflict between these Terms and Conditions and an earlier version, the current version will apply to new purchases and use of the Website from its effective date.
For courses or Services already purchased, the Terms and Conditions agreed at the time of purchase will continue to apply unless a change is required by law or otherwise lawfully agreed between the parties.
These Terms and Conditions form an agreement between you and Care Pro Skills Ltd.
Unless expressly stated otherwise, no person or organisation that is not a party to this agreement shall have the right to enforce any provision of these Terms and Conditions under the Contracts (Rights of Third Parties) Act 1999.
- 24.1 Any formal notices or communications relating to these Terms and Conditions may be sent to Care Pro Skills Ltd using the following contact details:
Company Name: Care Pro Skills Ltd
Registered Office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Email: info@careproskills.co.uk
Notices sent by email will normally be treated as received on the next working day, provided that no delivery failure notification has been received. Notices sent by first-class post will normally be treated as received three working days after posting, unless evidence indicates otherwise. This does not override any mandatory legal requirements concerning the service of notices.
24.2 Care Pro Skills Ltd may send you information about our courses, training programmes, services and promotional offers where you have consented or where otherwise permitted by applicable law.
You may unsubscribe from marketing emails at any time by selecting the unsubscribe link in the email or contacting us at info@careproskills.co.uk. Unsubscribing from marketing communications will not prevent us from sending essential information relating to your Account, course purchases, bookings, assessments or certificates.
25.1 These Terms and Conditions and any disputes arising from them shall be governed by and interpreted in accordance with the laws of England and Wales.
25.2 Subject to applicable consumer protection laws, the courts of England and Wales shall have jurisdiction over disputes arising from these Terms and Conditions.
25.3 Nothing in this section removes or restricts any mandatory legal rights or protections available to consumers, including any rights relating to where legal proceedings may be brought.
